Rentals are covered for the whole term if the damage is due to a mechanical or manufacturing error. Please call our office at 1-855-NYBOXCO if an issue occurs and we will discuss a remedy. If you damaged the rental due to your own negligence, then you will be responsible for the cost of replacing your rental. Any exterior or interior damage made to the rental while in your possession which we determine deems the rental unfit for future use will incur a fee equal to the purchase of the rental.