If we cannot get in touch with you for your appointment and you miss us, you can email or call us to reschedule your appointment. You will be charged a $26 (for Long Island Schools) or $36 (for Manhattan, Queens, Brooklyn, or Bronx schools) service fee for the appointment that you missed. During our Student Season (April-May, August-September), if you miss a scheduled appointment we will do our best to try and reschedule you but please understand that we are operating at a high volume during these times and we might not be able to accommodate your new requested date. You will have to be flexible with the date and time that we can provide you.