We will contact you prior to your appointment via email. Please make sure you are checking your emails so that you can respond to us promptly. On the day of your appointment, we will contact you by phone to make sure that you are ready for us. We will call when we are close by and again when we have arrived. Please make sure that you have access to the phone number that you have provided us at the time of your appointment. If we cannot reach you by phone at the time of your appointment, we will have to move onto our other appointments. If you are non-responsive when we call, we will consider it a failed appointment and you will be charged a $25 (for Long Island Schools) or $35 (for Manhattan, Queens, Brooklyn, or Bronx schools) service fee.