You must be present for all of your appointments so that you can sign for your packing materials, when we take your items to storage, and when we return them back to you. If you cannot be present for these appointments, you need to appoint a representative that will be available for your appointment and will sign on your behalf. If you are appointing a representative, please make sure that you email us at info@boxnco.com or call us at 1-855-NYBOXCO to provide us with the name, phone number and address (if different from the one you originally provided us with) at least 24 hours prior to your appointment.