You can change or cancel your reservation by logging into your account or visiting our contact us section on the website. You can also change or cancel a reservation by calling us at 1-855-NYBOXCO. We ask that you provide us with at least 24 hours notice, should you need to change or cancel your reservation. If you cancel or change your reservation within 8 hours of your appointment, you will be charged a $10 service fee. Any appointment that has not been cancelled but cannot be completed due to a customer’s non-responsiveness will incur a failed delivery charge of $25 (for Long Island) or $35 (for Manhattan, Queens, Brooklyn, or Bronx).