The cost of the rental includes the delivery at the beginning of the term and pick-up at the end of the term! If for some reason we need to come collect the rental outside of the initial delivery and the pick-up at the end of the term, the fee will be $26 (for Long Island Schools) or $36 (for Manhattan, Queens, Brooklyn, or Bronx schools) each time we have to pick-up or deliver your rental.
You can cancel your rental up to 48 hours advance notice without incurring any fees. If you cancel your order any time after that, you will incur a processing fee of $10. We process payment for the entire term on the day that we deliver your rental. The rental fee is non-refundable if you decide to cancel your rental once we have already delivered it. If you decide to cancel your rental after its been delivered, you will not be able to receive a refund and will be charged a pick-up fee of $26 (for Long Island Schools) or $36 (for Manhattan, Queens, Brooklyn, or Bronx schools) for us to come collect the rental.
We do not reimburse for any items that are lost or damaged due to a mechanical or manufacturing error in your rental. Since these kinds of defects are out of our control we cannot be responsible for any loss of items that occur due to a mechanical or manufacturing error.